01
Create the case
Capture procedure, urgency, records, preferred specialist, and patient handoff details.
Category page
Natelio replaces disconnected phone calls, faxes, spreadsheets, booking handoffs, and inbox follow-up with a secure referral workspace built around dental workflows.
Referral queue
Open handoffs by status
128
Open
14
Needs action
76
Accepted
Endodontics
Root canal evaluation
Oral surgery
Implant consult
Periodontics
Gum therapy review
The problem
Referral status lives in staff memory, inboxes, and handwritten notes.
Patients leave the chair without a confirmed next-step appointment.
Records are sent separately from referral context, creating extra follow-up.
Outside specialists cannot easily update the referring office.
Leaders cannot see which offices or specialties are leaking patients.
What improves
Central referral queue for teams and managers
Optional appointment booking during referral creation
Secure portal links for outside providers
Status history, messages, and records in one place
Reporting for completion, aging, and follow-up risk
Workflow
01
Capture procedure, urgency, records, preferred specialist, and patient handoff details.
02
If the receiving clinic allows referral booking, choose a valid appointment type, provider slot, and approval path before sending.
03
Monitor acceptance, scheduling, appointment status, follow-up, and stalled referrals from one queue.
FAQ
General practices, specialty offices, group practices, and DSOs use it to coordinate patient handoffs, track acceptance, and avoid losing patients between providers.
Yes. Natelio supports secure portal links for providers who need to participate in a referral without joining a full provider network first.
Yes, for Natelio clinics that enable referral booking. The receiving clinic controls which appointment types and providers are bookable and whether approval is required.